Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@wasotoheat.com.
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Product
What is WASOTO's warranty policy?
We provide 7*24 Hours Customer Service. And all Wasoto products are guaranteed for 18 months warranty.
If you have any questions about our products, please contact us at any time.
Are the batteries include with the gloves?
Yes, there are two batteries per pair of gloves. They are included in the product packaging.
Do you sell replacement batteries if the originals get damaged or go bad?
Yes,We sell originals batteries all the time,convenient for customers to replace.
Does the charger come with the gloves?
Yes, the charger comes with the Gloves and batteries.
How fast do the gloves heat up?
After opening, the inside of the glove will quickly heat up within 30 seconds. If you turn it on and use the high end, the gloves will heat up faster.
Gloves work with app like the socks do? Are they Bluetooth capable?
Sorry,heated gloves can not work with app, do not support bluetooth connection.
Battery
How should I store my battery?
1.The batteries must be fully charged before storing for a long time.
2.Charge the battery at least once every 3 months to keep the battery available (If not in use).
3.Please store the battery in a dry and room temperature environment and avoid exposure to the sun.
2.Charge the battery at least once every 3 months to keep the battery available (If not in use).
3.Please store the battery in a dry and room temperature environment and avoid exposure to the sun.
What is the battery usage recommendations?
1. Please use original batteries and chargers for power supply.
2. Always remove the battery from the products when charging, unplug the battery from the charger in time when it is fully charged.
3. Prevent the battery from entering water or falling and bumping.
4. Prevent the battery from being punctured by sharp objects.
5. Please purchase new batteries through our Amazon store or contact us.
2. Always remove the battery from the products when charging, unplug the battery from the charger in time when it is fully charged.
3. Prevent the battery from entering water or falling and bumping.
4. Prevent the battery from being punctured by sharp objects.
5. Please purchase new batteries through our Amazon store or contact us.
